Privacy and Refund Policy

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Privacy and Refund Policy

Welcome to the DSWA Web Site. We are committed to maintaining the privacy and security of personal information submitted by all visitors to this site.

Is information collected when I visit the DSWA Web Site?

When you visit the DSWA Web Site, some basic information may be collected from your web browser. This information is used solely to help us make this site more useful to visitors, to learn about the number of visitors to our site and the kinds of technology they use. Basic information that may be collected is:

  • The Internet Protocol (IP) Address and domain name used from which you accessed our Site. The IP Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
  • The type of browser and operating system used to access our site;
  • The date and time you visited our site;
  • The web pages or services you accessed at this site;
  • The web site you visited prior to coming to this web site;
  • The web site you visit as you leave this web site; and
  • If you downloaded a form, the form that was downloaded.
What if I send you an email or submit an online form?

You may choose to provide us with personal information, as an e-mail or online form with a comment or question. This information is used to improve our service to you or to respond to your request. Sometimes we share your e-mail with other State agencies and employees who may be better able to help you, and these staffs may be employed by a different agency within the State. By law, we cannot share this information with individuals (including state employees) that do not require it as a normal part of their official duties. Except for authorized law enforcement investigations, or as required by law, we do not distribute, share, sell, or lease e-mail to any other entities without your consent.

We use your e-mail: to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action. Once the issue or concern is resolved, this information will not be retained unless required by state law or agency regulation.

Does the DSWA Web Site require me to accept cookies?

Cookies are not utilized on the DSWA Web Site

Will my information be disclosed to third parties?

The DSWA Site will not distribute, share, sell, or lease your information to third parties for direct marketing or e-mail marketing purposes. The information collected at this site will remain confidential to the extent permitted by state or federal law. State law may, however, require disclosure upon request of certain information collected at this site should it be deemed “public information” under the Delaware Freedom of Information Act. To learn more about requirements for requests, and information that may be disclosed in response to a request, consult the Delaware Freedom of Information Act, Title 29, Chapter 100 of the Delaware Code.

What if the Privacy Policy changes?

Changes to the DSWA Site privacy policy will be posted to this web page for review without expressed prior notification to its visitors. If you have questions concerning this policy, please email

System Monitoring

To protect the system from unauthorized use and to ensure that the system is functioning properly, system administrators monitor this system. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible conduct of criminal activity, system personnel may provide evidence of such monitoring to law enforcement officers.

Online Transactions – Secure Socket Layer

Online transactions that require a social security number or other sensitive data encrypt the data transmission with 128bit secure socket layer (SSL) technologies. SSL transactions are processed by industry standard hardware and verified with VeriSign certificates.

Online Credit Card Purchases made through our web site are processed by Axia Payments. Information regarding their privacy policy and security may be found here:

Refund Policy:
If there is a problem with your order please give us a call at 1-800-404-7080 and we will determine if it qualifies for a refund.


Other sites that you can reach from the DSWA Web Site (including some sites maintained by Delaware State agencies) may have different privacy statements. You may wish to review the individual policy statements utilized by these entities. In the event that a link to the privacy statement is not provided, you may want to e-mail the Webmaster and inquire as to the privacy policy employed by that site.